Privacy Policy

This policy explains how McSara Naturopathic Clinic handles personal information that you give us through this website. We take your privacy seriously and aim to collect only what we need.

Who we are

McSara Naturopathic Clinic, 7A Governor's Road, Busy Body Bus Stop, Ikotun, Lagos, Nigeria (registration number RC-9207330) is responsible for the personal information collected through this website.

Contact: mcsaraclinic@gmail.com, or WhatsApp and telephone 07013746675.

What we collect

When you send an appointment request, we collect the details you enter in the form:

• Your full name
• Your telephone or WhatsApp number
• Your location (town or city and country)
• Your preferred consultation type (physical, virtual or undecided)
• The service you are interested in
• Your preferred appointment date and time

Please do not send health information through the form

The form is for basic enquiries only. Please do not include symptoms, diagnoses, medicines or test results. We will ask for what we need during your consultation. If you send health details by mistake, tell us and we will handle them carefully and remove them from the enquiry where appropriate.

If you contact us by WhatsApp, telephone or email, we receive the information you choose to send, together with your number or email address.

How we use your information

We rely on your consent, on steps needed to arrange an appointment you have asked for, and on our legitimate interest in running the clinic and responding to enquiries, as well as on legal obligations where they apply.

• To reply to your enquiry and arrange or confirm an appointment
• To contact you about your appointment, including payment details and any rescheduling
• To keep a record of enquiries and appointments
• To meet our legal and professional obligations

Who receives your information

We do not sell your personal information. We use a small number of service providers to run the website and handle your enquiry:

• A form service (Web3Forms), which receives your form entries and sends them to the clinic's email
• Google, which provides the clinic's email service
• WhatsApp (Meta), if you choose to message us there
• Our website hosting provider

Transfers outside Nigeria

Some of these providers process information outside Nigeria. We use them only to operate our services, and we take reasonable steps to protect your information.

How long we keep it

We keep enquiry details only for as long as we need them to respond to you, arrange your appointment and meet any record-keeping requirements. After that, we delete them.

Keeping your information safe

We take reasonable steps to protect your information. This website does not store clinical records. Information you give us during a consultation is handled under our professional duties of confidentiality and is not collected through this website. No online system is completely secure, which is another reason we ask you not to send health details through the form.

Your rights

Under Nigerian data protection law, you have rights over your personal information. You may ask us to:

• Tell you what we hold about you and give you a copy
• Correct information that is wrong or incomplete
• Delete your information, where we are not required to keep it
• Stop or limit how we use it, or object to our use of it
• Withdraw your consent at any time

Making a request or a complaint

To use any of these rights, contact us at mcsaraclinic@gmail.com or on 07013746675. If you are unhappy with how we have handled your information, please tell us first so that we can put it right. You also have the right to complain to the Nigeria Data Protection Commission.

Cookies

Please read our Cookie Policy to see how this website uses cookies.

Children

This website is not aimed at children. If an appointment is for a child, a parent or guardian should make the request.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.