Patient Information
Everything you need to know before your first visit, so you can arrive prepared and comfortable.
First-time patients
Your first consultation is a conversation. We want to understand your health concerns, your history and your daily life before suggesting anything. You do not need to prepare anything perfectly. Come as you are and bring what you have.
What to expect
- Request an appointment. Use ourappointment form or message us on WhatsApp. Please do not send health details in the form.
- We confirm with you. A request is not a confirmed booking until the clinic confirms it with you. We send our payment details at this point.
- Secure your slot. Pay the ₦30,000 consultation fee in full (recommended), or pay the ₦5,000 reservation fee. You receive a receipt for every payment.
- Your consultation. We listen, assess, order laboratory tests where they are needed and agree a plan with you. Any plan is explained clearly.
- Follow-up. We plan reviews, with repeat tests where appropriate, so your plan can change as you do.
Opening hours
- At the clinic: Monday to Saturday, 8:00 am to 6:00 pm.
- Virtual consultations: by arrangement. We work with you to find a time that suits your time zone.
Consultation fees
Consultation fee: ₦30,000. You can pay in one of two ways:
- Pay in full (recommended): pay the ₦30,000 consultation fee once. This secures your appointment.
- Pay in two parts: pay a ₦5,000 reservation fee to secure your appointment (non-refundable and non-transferable), then the remaining ₦25,000 before the consultation.
An appointment request is not a booking until the clinic confirms it.
Fees for laboratory tests, further reviews, therapies or products are explained before you decide to go ahead.
Payment
- We accept bank transfer, POS and bank deposit. We do not accept cash.
- Payments are made into the clinic's designated account, and you receive a receipt for every payment.
- We send our payment details when your appointment is confirmed.Please pay only into the account details given to you by the clinic.
Appointment, rescheduling and cancellation policy
Each appointment time is reserved for you alone, so we ask that you plan around it.
- Rescheduling: you may reschedule if you let us know at least 2 hours before your appointment time. Your payment is carried over to the new time.
- Notice: please tell us by WhatsApp or telephone on 07013746675.
- Cancellations: payments made are non-refundable.
- Missed appointments: if you do not attend, or tell us less than 2 hours before, the appointment is treated as used. A new appointment needs a new payment.
Virtual consultation information
If you are outside Lagos or cannot travel, you may be able to consult with us remotely. We will confirm the time and the method with you. Some therapies, such as acupuncture and cupping, need to be done in person.
Consultations are offered only where it is legally and professionally permissible. If you live abroad, we will tell you whether we can consult with you.
Preparing for your appointment
It helps to bring or have ready:
- A list of any medicines, supplements and herbal products you take
- Recent laboratory results, scans or reports, if you have them
- A short note of your main concerns and what you would like to achieve
- For a virtual consultation, a quiet place and a charged phone or device
If you take a prescribed medicine, keep taking it as directed and tell us at your consultation.